DELIVERY & RETURNS
DELIVERY TIMES & PRICES
Standard tracked Delivery £6.95
Shipping Large Parcels Tracked £12.50
Free shipping UK only orders over £200
The cost of shipping to Northern and The Republic of Ireland is £14.00
Standard tracked Delivery abroad medium parcels £30
Large items abroad - please contact us for delivery quote
The normal delivery time for personalised orders is up to14 days depending on how busy the workshop is. Please allow a longer dispatch time during busier seasonal periods. If you do require your item sooner please do get in touch.
Woody Marvellous Ltd reserve the right to deliver any of our products at any time. If unfortunately any item is out of stock and the order unable to be fulfilled we will contact you at our earliest convenience.
UK delivery charges vary from £6.95 for small items, or £60 for the most heavy items. When you order more than one item we can normally ship the complete order for a single (highest) delivery charge. We will refund any overcharges that may occur on the website. Please just contact us.
For international deliveries we use a range of couriers depending on the destination, size and urgency of the parcel. Although we try to calculate a fair delivery charge on our website there may be cases where we have to contact you for a revised shipping quote before proceeding with the order if it is to be sent outside of Europe. Please note any charges for customs are to be covered by the customer & not the responsibility of Woody Marvellous.
Importing an order from us: From 1st January 2021, orders from EU countries will be subject to import duty (including Republic of Ireland). You may be contacted by our courier partners, Parcel Force and Royal Mail, and then asked to pay charges for the parcel to be delivered.
If a duty payment is requested, you will need to pay the charge to release your parcel.
You will be responsible for the payment of any VAT, customs or import duties charged once the package reaches your destination country. Woody Marvellous will not be liable for any customs, duty and VAT Charges applied once the goods reach your destination country outside of the UK. If you refuse delivery and the goods do not get returned to us you will forfeit your refund.
Returning an order to us from outside the UK: From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. Please be aware that Import duty may also be payable on goods.
EU customers will continue to be responsible for paying carrier return costs as per the existing return process.
We truly hope you love your item but if for any reason you are not satisfied with your product please contact us immediately in writing at firstname.lastname@example.org to discuss your return.
Unused products will need to be returned within 14 days for a full refund or exchange to be given including the original postage cost. Please ensure the item is packaged as you received it ensuring goods are not damaged in transit, otherwise a refund may be compromised. We recommend using a signed for/recorded service to ensure your goods reach us.
Woody Marvellous Ltd cannot accept liability for any goods lost or damaged in transit.
Unfortunately, we cannot cover the returns cost.
Please note – Any items that have been personalised unfortunately cannot be refunded/ exchanged.
We ask that any goods received damaged, pictures must be taken so we can see the damage and emailed to us to discuss the return.